Shipping policy
Shipping Costs
Shipping in Canada & the USA on orders over 149 CAD or more is FREE. In the rest of the world orders over 250 CAD or more are FREE.
For customers outside Canada, import duties and taxes are not included in our item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Check with your country's customs office to determine what these additional costs may be before purchasing from us.
To return your product, you should mail your product to 286 Pacific Cres, Fort McMurray AB T9K 0G5, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Information
All products aim to be dispatched within 03 business days of an order being placed on our website.
If for any reason a product cannot be dispatched to you in the indicated time frame, we will get in touch with you directly to ask if you’d like to continue with your order.
All products are sent through Canada Post with tracking.
Delivery Time
Purchases made in Canada take between 02-14 days and in the USA takes 05 - 14 working days after your payment is processed. The rest of the world takes up to 21 days.
Standard shipping & handling in certain remote areas may take up to 13 - 20 business days.
If you are outside Canada or the United States and would like to buy any of our products send us an email and we will figure out the best way for international shipping.
Includes Shipping tracking, you will receive an email with the tracking information once your order is processed.
Peruvian Nuna is not responsible for any strikes or suspensions.
If your order is damaged or not what you ordered, please inform us in 02 days of receiving the items so we can resolve the problem. If the package is damaged, please make a complaint to the shipping company as soon as possible. Peruvian Nuna is not responsible if your item was lost or damaged in transit.
HEAVY DELAYS DUE TO COVID-19 & HOLIDAY SEASON:
Postal Service is experiencing some heavy delays due to holidays like volumes of orders. Please allow extra time for your order to arrive. We are working hard to ensure your package arrives as soon as possible.
Thank you for your understanding.